This article was also published on KioskMarketplace.com
When most people think about the kiosk industry’s health care solutions, they either think of the traditional kiosks that can give you a blood pressure reading, found at almost every neighborhood pharmacy, or they imagine a kiosk of the future, that can act as a stand in for a doctor, where symptoms are inputted and possible diagnoses are given, along with a relevant prescription.
There are kiosks that are being developed to do some of the latter. These kiosks don’t actually give a diagnosis, but they enable a licensed physician to do so, via video chat, along with the help of an on-hand medical assistant. But there’s another area of healthcare that could be greatly improved through the use of kiosks — patient management.
It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – “How can a patient’s experience of the health care system be improved?” Therefore, any solution developed should be based on the patient’s well-being, comfort and convenience.
Often, as new patients, we find ourselves filling out what seems like onerous amounts of paperwork before we can actually see the doctor, or waiting for hours due to emergencies or appointment delays. Suppose this could all be eliminated? Is it possible to have a totally efficient patient management system? I don’t have the answer, but there are certainly solutions that can be developed that can greatly assist the process. Some kiosk software solutions address these issues, along with others and include pre-registration (at home), on-site registration and wayfinding solutions.
These systems have all been developed to assist both patients and health care facilities to better manage their time and improve the overall patient experience. Their benefits include:
- Patient access to information and services 24/7;
- Decreased wait times;
- Value-added services;
- An updated customer database;
- Continuous customer feedback through online surveys;
- Reduced staffing costs; and
- A positive return on investment for health care providers.
All facilitate a more efficient patient experience, and can increase patient and staff satisfaction while saving health care organizations time and money.
At-home pre-registration – This allows patients to schedule appointments and pre-register from their homes using a secure system. It eliminates the need for them to fill out any paperwork when they arrive for their appointment and can work seamlessly with patient-reminder solutions.
Patient-reminder solutions – Once an appointment has been scheduled, the reminder system is automatically triggered and sends an automated voice mail, email or instant message, reminding a patient of their appointment. It eliminates the need for the health care provider to make reminder calls and reduces the number of “no shows,” which can cost health care providers time and money.
Check-in kiosks – The check-in kiosk allows patients who haven’t pre-registered to register on-site when they arrive for their appointment. It reduces the amount of time patients have to wait, as it provides a quick and easy registration platform that eliminates the need to speak with an intake clerk. The kiosks can be multilingual and/or facilitate card payments, surveys and provide up-to-date patient information.
Wayfinding displays – Wayfinding kiosks add another element to the patient-management system by providing hospital and health care maps to assist patients in getting to their final destination. The wayfinding displays also can provide information about locations outside of the hospital, including restaurants, parking and hotels.
SlabbKiosks has partnered with healthcare solutions provider PatientWay – champions of patient self-service technology. They provide streamlined patient access through web, kiosk and mobile applications using the following products:
- PatientWay PreReg (Appointment Pre-registration)
- PatientWay Reminder (Automatic appointment reminders)
- PatientWay Kiosk (Appointment Check-In, Card Transactions & Wayfinding)