Support with slabb kiosks
Welcome to our Support and Warranty site. Slabb understands that deployed kiosks may undergo rigorous use through constant customer flow. Eventually, even Industry Leading components can experience performance issues. Wear and tear on components does occur. Slabb is prepared to be your number one resource in assessing any kiosk issue or complications. Upon purchase, we can offer single year to multi-year warranties. Our Service Team will work with you to verify the issue and to determine if the warranty applies. We currently operate under a standard return to depot warranty. Clients can upgrade to an advance ship warranty program. We aim to provide results in a timely manner throughout our vast array of components being shipped out on a daily basis.
Clients will use our on-line portal for managing any kiosk concern. This easy to use portal provides fields for our clients to complete to provide the necessary kiosk information to our Service Team. After submission, the client will receive instructions and return labels to manage the process. Depending on the part and the issue, we will either replace parts under warranty or repair. We require a return of all parts to complete the analysis and determine root cause of the issue. Whether a part is covered by warranty or not, providing necessary information upon case submission is crucial in managing the process.